Case Studies

Business Intelligence

Information supports critical decision making process


Client:

Major international logistics carrier providing warehouse distribution to 50 states, Canada and Mexico.

Business Issue
:

For over a decade, the client simultaneously had multiple vendors supplying large numbers of contingent labor services throughout all their locations. Each contingent labor vendor had multiple job descriptions and different charge rates for each labor categories. Oft times, competing agencies performing the same type of labor services had charge rates that varied by as much as 36%. Client did not have job descriptions, nor did they know the true geographic market value for the work performed at their various sites.

Business Solution:

Benjamin Enterprises immediately assessed the job duties of each team member. Job descriptions were prepared, which allowed for a consolidation of job duties. Labor analysis was performed to ascertain true market cost for jobs performed.

Benefits
:

Within 3 months, client had reduced job description categories from 136 to 8. These 8 categories were skills targeted and utilized enterprise-wide. Charge rates were consolidated to match the 8 job categories. Job descriptions were written to allow for cross-training of personnel to support infrastructure needs and growth.

On-going Support
:

Benjamin Enterprises continues to provide job description cross-training, which as team members expand their skill set and business knowledge, their progress is reinforced by our REWARD system.

These services are FREE, and simply represent a value-added benefit to our clients. Our value-added labor supportive services include: financial management, family management, and legal consultation for our team members.


 

Technology Optimization

Successful applicant screening yields superior customer satisfaction.

Client:

Largest procurement office that supports the procurement process for the U.S. Federal government with offices located internationally.

Business Issue
:

Customer Service department received a poor rating from various governmental units. Client was mandated to immediately improve department.

Benjamin Enterprises was contracted as the exclusive vendor to solve this critical business issue.

Business Solution:

Through our GSA Schedule, Benjamin Enterprises screened, hired and trained Business Developers/Customer Service personnel for the client. The successful candidates required a keen knowledge of sophisticated databases. Our technology screening isolated the ideal candidates for the position. Within 2 months, the U.S. Federal client increased our labor order. A 90-day performance evaluation by the client yielded the highest possible score for:

  • Technology personnel
  • Written evaluation of screening techniques
  • Corporate Support

Benefits
:

The customer service representative corrected the inefficiencies in the department.  Cost savings allowed U.S. Federal Government to hire an additional Business Developer for the Customer Service Department

Technology applicant screening process included:

  • Pre-hire assessment, national background check and drug screening of candidates to determine best fit
  • On-board training and implementation of industry best practices
  • Management of workforce driven for results and expectations
  • Payroll, I-9 and W-2 personnel support

On-going Support
:

Benjamin Enterprises has piloted a technology portal which allows our clients the following electronic capability:

  • Upload work orders
  • Ascertain to whom the assignment was given to
  • Arrival time of workforce on location
  • GPS location verification
  • Close account locations through an electronic signature process

IT Support Personnel:
Benjamin Enterprises provides workforce management, training & development for IT support personnel. Our value-added benefit provided to our clients include on-demand skills training, process enhancement and systems improvement.