Complex Process Problems Require a Fresh Perspective

Michelle Benjamin – CEO of Benjamin Enterprises



As my team plans for our participation as an exhibitor at Globalcon 2012, the energy, power generation and facilities management show being held in Atlantic City, NJ (March 7 and 8), I am reminded of the increasing complexity of business issues driven by continuing economic uncertainty, rapidly changing workforce composition with diminishing skills, and technological changes that impact the nature of how work is performed.

Over the years, my company has consistently invested in workforce training and development, coupled with advances in workforce automation technology. This has enabled us to rise above the general population of labor providers that focus solely on simple team assignments or straightforward staffing augmentation. We have grown successfully because we have tackled complex process issues, typically with many moving parts, and have brought a fresh perspective to the problem. Our solutions have been creative and cost-effective.

As many of the Globalcon attendees know well, the day to day processes in the energy and power generation industries involve coordinated workforce deployments across a spectrum of factors including extended geographic territories and technologically advanced infrastructure. In such environments, workforce deployments are 24/7 and require rapid responses to critical service interruptions. The aggregation of deployments is, quite simply, a complex logistics exercise that never ends.

For example, when you see a utility crew working around a manhole in a busy street, how do you think they were able to access the site to begin work? Maybe the site is in a bus stop, or at the intersection of a main thoroughfare. You can imagine that traffic is a constant factor, night and day. The coordination of labor and information to initiate, acquire, and maintain the necessary workspace “on the ground” in high traffic, high density environments, is an intensive, 24/7 process. It requires the real time deployment and supervision of a significant number of trained team members, and coordinated communication with police, fire, transportation and other public agencies to ensure that all notices and alternative processes are set before the utility crew commences work.

The more complex a process is, the greater the difficulty companies face when trying to manage it on a consistently efficient and qualitative basis. When we look at situations like this, ones with many moving parts and urgency to resolve, we apply our expertise to the efficient design of workforce deployment that will establish order and control in an otherwise chaotic process.
Helping companies to focus on their core competency by taking over the non-core processes – and doing them more efficiently – is the core competency of my company.

If you are attending Globalcon, please visit with us at Booth 634. Let’s discuss how we can provide a fresh perspective to your most complex process issues.