The Answer: The Service Level Agreement

Ashley Platt – Marketing Coordinator

A Workforce Solutions engagements starts with your decision to outsource the responsibility for business functions that are not your core competencies. Your decision rests upon the recognition that the functions you are outsourcing to us are our core competencies From the moment the transition begins, your expectation should be that is that they are clearly defined in the Service Level Agreement between us.

The SLA not only defines expected performance, but it can include contingency performance and address how service levels can be modified, if business conditions change.

Businesses do undergo changes in response to competitive challenges, new technologies, and your customers’ changing needs. An example of change based on new technologies is the growing movement in building construction and management become “green” (environmentally friendly). There are sound business reasons for this, and nationally recognized standards help al parties understand the requirements. When a building goes “green” and obtains nationally recognized certification, building maintenance practices undergo a transformation. Best practices for green maintenance have to be applied, or the building’s green certification (and the tax benefits that come along with it) is put at risk.

Anticipating future needs based on a thorough understanding of the business development path that you are on, and the goals you have set during the life of the engagement between us, can ensure that they are covered in the SLA.