What Is the Level of Service Performance Transparency?
As we all know from personal and professional experiences, trust is the foundation to proactive and successful operations. To us, transparent reporting is how we prove ourselves, gaining trust.
As a Workforce Solutions provider, we need to deliver the functions that you have outsourced to us, while providing you with visibility into your operating environment and to all actions taken to resolve operational issues. You should have ready access to a self-service management portal that provides operational visibility to our performance of work. The portal should offer, performance reporting (KPI’s), real-time alerts, event information and resolution, notifications and updates, and the ability to submit change requests.
Although these seem obvious, reporting must be transparent, and like mentioned – the heart of transparency is trust. You have entrusted operational responsibility to us and, therefore, you have an expectation that your trust will extend to the reporting provided to you.
Benjamin Enterprises provides accurate, timely and detailed information about service performance data and planned maintenance activities, as you should expect from a Workforce Solutions Provider. With Benjamin Enterprises this information is available to you as frequently as you need it to be, and you can expected us to provide proactive communications regarding operational activities. Put another way, regularly scheduled communications about the ongoing maintenance of your operations at established levels of performance.
Trust extends to the reliability of our reporting systems You can expect that these will consistently meet the highest standards of performance. You can expect that we are prepared to grow systems and infrastructure to meet changing business demands – yours as well as all of our customers. You can expect support that responds quickly and accurately to issues.
Trust and transparency are intimately connected.